The salesman and office personnel are exceptional at Madcity. We had an very good experience with them. The installers were abrasive, loud, played music so loud that it drown out the television downstairs, and that was the most quiet part of the day. The rest of the day they were arguing with each other over the music! They cracked the tile floor requiring another person to come and install the replacement tile that we had to provide. The paint on the walls was also pulled off in patches and they just caulked over the missing paint. After all was said and done we repainted the entire bathroom and recaulked the mess they left. The office personnel were very quick in getting someone out to lay the tile a few days later. This man was ver professional and did a great job.
We walked through the mall and there was a kiosk they were doing a scratch off for different prizes my son scratched a $50 gift certificate. They came to our home saw what we were looking at redoing and from the sales pitch all the way to the finished project we could not be happier with our new shower. Everyone that came in to our home was amazing walked us through every step and kept us up to date on everything.
Our sales representative was fantastic! He was knowledgeable and patient about answering all our questions. He stayed much later than our scheduled time to make sure we had all the information we needed. The company communicated every step of the way. The installers were punctual and thorough, even with the cleanup. We are very satisfied with our windows and have not had any problems yet. However, one of the reasons we chose Mad City Windows was because of their quality guarantee and warranty. :)
We recently had a new shower installed by Mad City Windows and Bath. From the sales pitch to the finished project, we couldn't be more pleased. They were in and out in a day, and you couldn't even tell a construction project was done in our bathroom. Great job, and we highly recommend them!
Our sales representative was fantastic! He was knowledgeable and patient about answering all our questions. A bonus was that he was understanding about being interrupted by our four little kids running around. He was even interacting with them during our meeting. He stayed much later than our scheduled time to make sure we had all the information we needed. After we signed a contract there was a misunderstanding with the financing company, but our same rep made time to come back and fix it personally. The company communicated every step of the way. The installers were punctual and thorough, even with the cleanup. We are very satisfied with our windows and have not had any problems yet. However, one of the reasons we chose Mad City Windows was because of their quality guarantee and warranty. The only “problem” we’ve experienced so far was having someone follow up to sign the final warrenty after the installation was completed. We were told someone would contact us to set up a time to finish that last little piece, but are still waiting to hear back. Otherwise, our experience with this company was easy and hassle free. Thank you!
The guys were polite and friendly, knew what they were doing. I am happy with the service
Enjoyed working with the entire team. They were very knowledgeable, professional, friendly, and clean. They did a great job with my crooked old house. Will be adding more windows this summer.
I thank you so much for doing such a wonderful job putting in a shower in for my mom and stepdad. Now they both can easily get in and out with no problems and it looks so beautiful.
I've worked with Mad City Windows twice now. The first time i worked with them was 2 months after I bought my first home. I had to have a large bay window replaced, since the seals were cracked. Come to find out it was the original to my home, which was built in 1931. My wonderful new window has saved me a lot in heating and provided me with a much nicer view. Plus it's now a functional window, which is great to let the breeze through my living room. Can't wait for my next project! I'd definitely recommend them to anyone!!
Great experience. Love my energy efficient windows!