The salesman and office personnel are exceptional at Madcity. We had an very good experience with them. The installers were abrasive, loud, played music so loud that it drown out the television downstairs, and that was the most quiet part of the day. The rest of the day they were arguing with each other over the music! They cracked the tile floor requiring another person to come and install the replacement tile that we had to provide. The paint on the walls was also pulled off in patches and they just caulked over the missing paint. After all was said and done we repainted the entire bathroom and recaulked the mess they left. The office personnel were very quick in getting someone out to lay the tile a few days later. This man was ver professional and did a great job.