Our sales representative was fantastic! He was knowledgeable and patient about answering all our questions. A bonus was that he was understanding about being interrupted by our four little kids running around. He was even interacting with them during our meeting. He stayed much later than our scheduled time to make sure we had all the information we needed. After we signed a contract there was a misunderstanding with the financing company, but our same rep made time to come back and fix it personally. The company communicated every step of the way. The installers were punctual and thorough, even with the cleanup. We are very satisfied with our windows and have not had any problems yet. However, one of the reasons we chose Mad City Windows was because of their quality guarantee and warranty. The only “problem” we’ve experienced so far was having someone follow up to sign the final warrenty after the installation was completed. We were told someone would contact us to set up a time to finish that last little piece, but are still waiting to hear back. Otherwise, our experience with this company was easy and hassle free. Thank you!
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