Bathroom Remodeling

 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Avery Houston 
 
22 September 2026
 
 
  
Called about a bathroom remodel in a newly purchased home early September 2026. The appointment was scheduled for 6pm. They reached out around 5:15 saying they could no longer make the appointment due to vehicle issues. That was fine; things happen. We already had another plumber coming later in the week so I told them I would reach out if we were interested in rescheduling. Calling this company was a mistake. The following day I was called 5 separate times asking me to reschedule. They always leave a voicemail. I answered two of those calls and again reiterated that I would reach back out if I wanted to reschedule. I was assured each time that was okay. I am still receiving phone calls and it is nearing the end of September.
  
 
 
 
 
 
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 WiseGuise 
 
19 September 2026
 
 
  
I should done a little more research about this company. Seemed good from I found but looking again, they have a current lawsuit status. It is not yet a class action but still not good to see(deceptive sales tactics, warranty issues just to name some.) For the price and the product we received, it seemed a bit pricey but not to a point it was egregious. The workmanship was a bit lacking with some windows not being flush and needing adjusted. I was told a lifetime warranty with no stipulations, so hopefully that is true. Class action lawsuit when? Not even 2 months after install and my sliding door is leaking(will need to check windows).
  
 
 
 
 
 
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 Dave McKeown 
 
18 September 2026
 
 
  
Great job done in the one day promised.
  
 
 
 
 
 
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 Julie Smith 
 
18 September 2026
 
 
  
the whole process was easy, from the no pressure sales appointment to the one-day installation. I chose the color and style and it looks amazing! They do kitchens too!
  
 
 
 
 
 
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 Ashley Tucker 
 
18 September 2026
 
 
  
They got the windows in quick and fast and when it was really hot they put in 12 windows with 90° weather plus heat index the next day they came and finished the last six windows They clean up there mess explain step-by-step, what they were doing, asked our opinion on how we wanted the Trim around the windows on the outside you’re really nice And polite, they even worked around our animals. Make sure none of our cats got out If give them more than five stars I would’ve
  
 
 
 
 
 
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 Lee Taylor 
 
18 September 2026
 
 
  
Two pleasant professional workers arrived on time and installed needed replacement windows.  The work was completed on time and everything was cleaned up.
  
 
 
 
 
 
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 Ashley Verslues 
 
18 September 2026
 
 
  
We had a great experience with Mad City when they replaced our bath. Our technician thoroughly explained what he was doing and how everything would be waterproofed. He showed me what he was doing while he was working. It looks beautiful.
  
 
 
 
 
 
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 Aplus Appliances 
 
18 September 2026
 
 
  
Did a very good job from beginning to the end.  Workers were very respectful of our home and took great care in keeping work area clean.
  
 
 
 
 
 
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 Maria Rogers 
 
18 September 2026
 
 
  
Rafael & David did an exceptional job on our shower surround! Thank you guys for your hard work!!😊
  
 
 
 
 
 
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 Kevin Rogers 
 
18 September 2026
 
 
  
Rafael & David did excellent work. I would recommend anytime.
  
 
 
 
 
 
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 oseanproduct1 
 
17 September 2026
 
 
  
The experience from beginning to the end was pleasant .Windows and doors are expensive due to the new technology which am now informed of due to the knowledgeable salesman and insulation tech. Thanks guys.
  
 
 
 
 
 
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 Maria Munguia 
 
17 September 2026
 
 
  
Rafael and David did excellent work
  
 
 
 
 
 
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 George Senecal 
 
16 September 2026
 
 
  
We’re very happy with the results. The salesman was very professional, knowledgeable and answered all of our questions. The installation team did a great job. They removed a garden tub, extended a half-wall to the ceiling and completely wrapped the extended wall in the same material as the shower walls. The one shortcoming is that the shower base is not as slip-resistant as we anticipated, so we still need to use a shower mat to feel safe. The walls, doors, grab bars, shelves and plumbing fixtures are high quality.
  
 
 
 
 
 
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 Steve Jochimsen 
 
16 September 2026
 
 
  
Jason Huff did a great job with the installation. He was very professional and answered any questions I asked him. He got the job done in one day like he said he would. Cleaned up everything well.
  
 
 
 
 
 
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 Kayla Ficks 
 
16 September 2026
 
 
  
Austin came out and was SUPER kind, well informed, professional, and honest. 10/10 would recommend mad city to anyone looking for quality work from a solid company.
  
 
 
 
 
 
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 Cheryl Brewer 
 
16 September 2026
 
 
  
We thought that the cost of a new walk-in shower should be around $12,000 but the Madcity estimate was $18,000. We said no and the salesman came down to $16,000. Again we said no and the salesman came down to $14,000. I keep wondering if he would have came down to $12,000. After the work was done and it all looked very nice. However, after less than a year, the two small corner shelves came loose.
  
 
 
 
 
 
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 Darren Maranell 
 
16 September 2026
 
 
  
Hi pressure sales.  I fell for it. 18 months no internet no payments is a lie. Installers seemed to do a good job but windows and wood work and carpet were left dirty.  Actually the windows weren't washed at all. One Installer brought 3 of his small children to our install. Im still waiting for them to come back to clean the windows.  Probably won't happen.
  
 
 
 
 
 
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 Ranika Lewin 
 
16 September 2026
 
 
  
Great experience with Mad City in Sioux Falls! The team was professional, friendly, and did a great job. Highly recommend!
  
 
 
 
 
 
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 linda mctighe 
 
16 September 2026
 
 
  
After getting price quotes from three other companies we chose Mad City. The new walk in shower is perfect. They explained everything, prices were much more affordable than anyone else. The installation crew were careful, they protected everything. Even cleaned up afterwards. I would definitely recommend using them if your thinking about updating your bathroom.
  
 
 
 
 
 
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 Michael 
 
16 September 2026
 
 
  
Window in Bathroom is Great, Shower is Great, but now no company wants to finish the rest of our Bathroom!!!! I take it back what I said about your business practice. I ask your former employee Devin White  if Mad City was going to finish the rest of the bathroom, he really never answered our question. All he said was you can figure that out later when the shower is in. If someone would ask ask
  
 
 
 
 
 
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 Bob Martynski 
 
16 September 2026
 
 
  
Second batch of windows. Well done
  
 
 
 
 
 
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 Pamela Berg 
 
16 September 2026
 
 
  
We recently had our shower updated by Mad City Baths. We couldn't be happier! Our shower took a little longer to do because the subfloor had to be replaced due to age and to get it straight. This was not due to anything that Mad City did, it was from years ago when we had a private contractor remodel our bathroom. It was all still finished in 1 day. The first 3 pictures are before of our old shower.
  
 
 
 
 
 
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 Amy Briggs 
 
16 September 2026
 
 
  
Drew came and installed my shower today. The service was great.  Kudos to all. I would be happy recommend to everyone!
  
 
 
 
 
 
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 Jon Paul 
 
16 September 2026
 
 
  
I had a wonderful experience with Mad City while they removed an old bathtub and installed a new shower. We are extremely happy with the results! Salesman Eric R. Was professional and helped us to get the shower we wanted in our budget. Measure Tech Seth was very helpful and provided many helpful information. Installer Brandon was incredible to work with! He was efficient, professional, and did excellent work.
  
 
 
 
 
 
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 Beth Bruha 
 
16 September 2026
 
 
  
Rafael and David they did good work
  
 
 
 
 
 
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 Valorie Werner 
 
15 September 2026
 
 
  
Mad City was hired for cabinet refacing, cabinet door replacement, and new laminate countertops. Measurements were completed May 14 and again May 28 to resolve questions. The initial installation took place the week of July 20, with a second installation on September 11 to address problems. While the employees were professional, the quality of the work has been disappointing. Countertops — first installation * Countertops were not level. * Gaps between the wall and countertop. * Seams were poorly executed and chipped. * One countertop was mis-measured. Countertops — second attempt, 41 days later * The countertop was mis-measured again in the same way. * Bubbling was discovered in the previously installed new laminate countertop. * After the countertops were reinstalled, the seams, leveling, and gaps were worse than before. * The island countertop was damaged during the second attempt, and one support has since come off. Other issues * Replacement roll-out drawers were 2–4 inches shorter than the originals due to mismeasurement. This was corrected during the second installation. * I requested in writing and verbally a sink measuring 16–18 inches front to back, similar to our old sink, which they measured. The contractor arrived with a 22-inch sink that would not fit. I had to purchase the correct sink myself and was later reimbursed. * One piece of corner trim fell off within days of installation and was repaired during the second visit. Another corner still has no trim despite multiple requests. * One cabinet door was installed scratched and later replaced. Another door has already chipped. * My husband and I both recall asking the salesperson for the very visible undersides of the cabinets to be included in the refacing. We unfortunately had no documentation of that request, so we will have to resolve this ourselves. It was very disappointing that the obviously mis-measured countertop had apparently been noticed by both the installer and project manager. When I pointed it out during final sign-off, they said something to the effect of, “Yeah, we saw that. We just wanted to see if you didn’t mind it.” Numerous cabinet doors and drawers were uneven or installed at different heights, and several drawers were difficult to open. These issues were corrected when we pointed them out during final sign-off, but I suppose I expected noticeable issues like these to be identified and corrected before asking the customer to sign off. Part of the appeal of refacing was the promise to “finish in 3–5 days.” The initial installation took five days, but it was another 41 days before the replacement countertops arrived, and our kitchen remains incomplete. We chose refacing partly to avoid the cost and disruption of a full kitchen remodel, since we rent our home for productions, and an incomplete kitchen can cost us up to $1,500 per day in lost income. Given the installation quality, bubbling, chipping, scratching, and repeated measurement errors, I have very little confidence in how well this work will hold up to standard use. It is also worth noting that during the 41 days after the initial installation, the kitchen was not even being used for 24 days because we were away for vacation and business travel - After just 17 days of standard use, this installation experienced issues. In the end, the extended installation time, lost income, and repeated problems have created a level of cost and inconvenience similar to what we were trying to avoid by not doing a full remodel. I regret hiring Mad City and would not recommend their services.
  
 
 
 
 
 
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 Jeffrey Boyd 
 
15 September 2026
 
 
  
Darren was amazing. Very polite and informing. Professional installed shower. He gets additional stars 🌟🌟🌟🌟🌟
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lauren 
 
15 September 2026
 
 
  
I would not recommend using Mad City baths at this point in time… We decided to go with them for the ease of install and product choices, and the sales rep was very nice, and everything was looking good until we took the first shower. We had gallons of water flow from the second story of our house into our dining room and kitchen (which is right below the bathroom) and to the basement. There was water EVERYWHERE and took hours to clean up. For paying almost $15,000, the job should have been done right in the first place. Even at any price point it should have been done right, as this was a MAJOR leak and it was obviously ignored on the day of install. I’m not exactly sure what was wrong, but one of the pipes was not sealed properly and that is a huge mistake made by the installation crew. I noted a cosmetic issue, a long defect in the tub, which in my opinion should have not been used in an installation, or at least had us aware of the defect and had some compensation. And also a few other things that were not sealed properly but weren’t major issues like the leak. Also to mention, it was very difficult to get ahold of anyone to help us in this situation, had to call different numbers multiple times, and I think only because the severity of our situation we finally got an answer from someone. The following day, another plumber and a field manager came out to assess and fix the leak, but that does not help the damage that may have been caused by the water. This was extremely frustrating and disappointing, to have us trust a well known company to come in and do the job right, along with all of the turmoil that this caused from dealing with this situation. So yes, at this time I would not recommend them even though they have fixed the issue and with the price we paid for this shower. Where is our compensation for all the damage?
  
 
 
 
 
 
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 Archbishop Reid 
 
15 September 2026
 
 
  
What was supposed to be a 2-day tub to shower installation for $15,0000, turned into over a month with our main bathroom out of use. The (non-damaged) replacement panels had to be shipped from another state. We were supposed to receive compensation for the inconvenience, but due to the many ancillary corrections needed for the installation, the compensation amount was greatly reduced. When we objected, the company decided to withdraw the warranty if we received the promised compensation or accept $250,00. So far, we have not received any compensation for the loss of use or inconvenience. Management communication was extremely poor and at times the only information was generated on our end. Very stressful experience. We were told to contact customer service, and they would work things out as they promised, after several months we are still waiting for a resolution.
  
 
 
 
 
 
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 Andrea Perrin 
 
15 September 2026
 
 
  
David R installed windows in a timely manner.
  
 
 
 
 
 
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 Whitney Spears 
 
15 September 2026
 
 
  
Great quality windows and we are now ready for winter! Our installer, Trey, was professional, efficient, and his work impressed both of us (not easily said from my husband). Highly recommend for anyone's window needs!
  
 
 
 
 
 
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 Denis Kajtazovic 
 
14 September 2026
 
 
  
Jason Huff took care of us at Mad City for our shower install and everything went smooth. Promptly showed up and kept the messiness to a minimum and did great work. Would definitely recommend to others.
  
 
 
 
 
 
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 Dallas Hodges 
 
14 September 2026
 
 
  
Rafael and David did great work
  
 
 
 
 
 
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 Tabitha Follman 
 
14 September 2026
 
 
  
Great look professional service quick install
  
 
 
 
 
 
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 iraroper R 
 
14 September 2026
 
 
  
I wasn't even here for the installation.  But my son said, Daniel did a wonderful job with a shower that apparently wasn't measured correctly and dealing with a home that didn't have a great contractor originally.  He verified that the shower would still pass code if it happened to be inspected at some point. The 4* is due to incorrect measurements. The installation got a 5*. The loan company wants your bank acct, which I refuse to give.  So, Mad City, I  suggest finding a lender that will take other forms of payment or have them catch up with the times. Paying by mail is now an outdated form of payment especially with the price of stamps and unreliable delivery. Just a FYI.. I do have to say, the materials are holding up well with two bachelor men that apparently are to lazy to even rinse the shower off or clean it.. PS, yes I made them clean it with the accepted cleaners. Now, that the boss is home.
  
 
 
 
 
 
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 James Dawson 
 
14 September 2026
 
 
  
We were completely impressed from sales to install with the quality of the windows to the professional installation. The windows were even completed and installed weeks before anticipated. Mad City Windows is an great company to work with that sells a top of the line quality window! Highly recommend!
  
 
 
 
 
 
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 mark schwartz 
 
13 September 2026
 
 
  
They did a great job, neat as a pin. Hard-working team. I would recommend them to all my neighbors and friends.
  
 
 
 
 
 
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 Claudia Smith 
 
12 September 2026
 
 
  
Rafael and David did excellent work highly recommend..
  
 
 
 
 
 
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 James Heckelsmiller 
 
11 September 2026
 
 
  
Rafael and David did good work
  
 
 
 
 
 
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 Kristina Stroup 
 
11 September 2026
 
 
  
My husband and I just had new windows installed on our house by Mad City and the experience from having the sales rep to our home all the way to over a week after install have been amazing! They have ensured that we are satisfied throughout the entire process and everyone we’ve met has been incredibly helpful and friendly! We have many other projects that we’ll have done in the future and hope to get to use their services then too!
  
 
 
 
 
 
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 Leanna Stamp 
 
11 September 2026
 
 
  
Jason Huff did an awesome job. I love my new walk in shower.
  
 
 
 
 
 
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 Gregory Maupin 
 
11 September 2026
 
 
  
replaced original 53 yr old tub + the alcove walls and ceiling it occupies; workmanship from the albany, ny office was superior - area prep and floor protection, installation, clean-up flawless
  
 
 
 
 
 
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 DS 
 
11 September 2026
 
 
  
Knocked on my door and refused to go, even when I said no multiple times. When I finally said no for the last time and said that we were good, he mocked me. Your customer service representative mocked me at my own home for saying no. I am livid. Be a professional company. UPDATE: I called a manager and they really didn't care. This kind of aggressive sales tactics has been going on for years according to reviews.
  
 
 
 
 
 
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 Debra Franklin 
 
11 September 2026
 
 
  
Absolutely love my kitchen cabinets! I had them refaced in an updated design. The work done was very professional and the guys were great.
  
 
 
 
 
 
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 Rhoda Deitsch 
 
11 September 2026
 
 
  
These windows are so amazing. The service from the seller, the gentlemen that measured the window to make them in Ohio to fit Ohio weather, lifetime guarantee and the knowledgeable efficient installer which put them in a few hours. Amazing experience overall.  Highly recommend
  
 
 
 
 
 
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 Richard Marsceau 
 
11 September 2026
 
 
  
Nick was polite, quietly efficient and explained what he was doing.
  
 
 
 
 
 
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 Karla France-Payne 
 
11 September 2026
 
 
  
Installer Daniel was very professional. He informed me of changes instead of just doing them without my knowledge. He explained how to clean and care for my install. I was satisfied with this experience. And would recommend Daniel and the Mad City Windows & Baths for your bathroom installation.
  
 
 
 
 
 
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 Susanne Wawrzyniec 
 
10 September 2026
 
 
  
Rafael  and David were amazing
  
 
 
 
 
 
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 Ninfa Flores 
 
10 September 2026
 
 
  
David R. did a amazing job. Explains everything!
  
 
 
 
 
 
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 Christine Carrison 
 
10 September 2026
 
 
  
Got it done in one day. Cleaned up very well after.  I am enjoying  the shower now.