Overall, the process went fairly smooth. There were some hickups on the installation both unknown and caused. Installation took longer than expected due to an isdue found when tub was removed. A vent stack in wall required a different size shower pan to be needed. Not one on the truck. Also a new wall had to be built to accomodate the new size. This was not the installers fault, but caused a days delay. After installation, 3 indentations were founf in the ceiling and walls. Probsbly from moving the panels into place. All fixable, but wish they had told us when it happened. Shower looks great. However, had very little water pressure when used for the first time. Turns out there was sawdust in the inline filter to the shower head. Found that one myself. Plan for an extra day to let the silicone cure before using your shower. Overall we are pleased with our choice of Mad City, with the exception above. Quality of materials is very good. The floor pan is still slippery, even though textured, so we will be putting in some non slip strips on our own. I would recommend them, but check on installation as it goes on.
From the service estimate to the insulation the employees went out of the way to accommodate our needs. We are so amazed at the wonderful look and functionality the new windows provide.
We've been customers for some 12 years. The product/service is expensive but worth it. We had some minor issues with our windows/doors and they resolved them. We're looking to do more business with them in the future.
The door is beautiful and has a lifetime warranty. We had a few miscommunications, but they came back and didn't leave until we were satisfied. Thanks
Great experience from the salesperson to the measuring to the install crew and cleanup Fast,efficient ,and professional.
The wait time for materials to come was shorter than expected. The crew arrived at the stated time. Installation was fast and efficiently done. They did a great cleanup job i am so happy with the new windows.
Good and fast I stillation of our bathtub and surrounding. But I was shown subway tiles when the sales person came to visit and I did select what he was showing. The day of the installation I ended up with square tiles and he said this is what they call subway tiles. I am very very disappointed for this. I am now living with no subway tiles :( but the I stillation was fast !
Sales person was very friendly and not pushy. The contractor that came to my house was very professional, courteous, and explained what he would be doing. When the work was completed he also cleaned up the area.
Great job from salesman on to the installers. Very friendly, willing to go above and beyond. They even took time to explain step by step what they were doing so we could see the entire transformation process.
We purchased a summer home in Wisconsin last year and wanted our bathroom tub replaced with a shower. In November we flew up here and met with Joe from Mad-City and agreed on a design and price. The work was done over the winter, while we were gone for the price agreed. We came back this summer to find our shower installed exactly as we were told. The bathroom was left clean with the old tub and debris removed. We could not be more pleased with the workmanship and the way the project was handled. Thank you, Mad-City, for a job well done. We would highly recommend you to our friends and relatives based on our experience. Bill & Shirley Orth Hustisford
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